Whether you call me a Car Broker or a car concierge or even a personal car shopper is something that’s not going to get me riled up. Heck, I am more concerned with providing you the best car buying experience then what name I am called. Please understand, I do not want to only provide the best car buying experience you have ever had, but I want to provide the best car buying experience possible. I am determined to provide you with an experience that exceeds your expectations.
Of course, SAYING I want your car buying experience to be the best is one thing. Doing it is another. As you speak to other car salespeople and even other “car concierges”, they will tell you they want you to have a great experience. Frankly, I bet they do want you to have a great experience, but saying things is easy. My goodness, this is the car business and it is full of people who can say things really well. So instead of just telling you that I want to provide the best experience possible, I should probably tell you why I can provide the best experience possible.
I was in the retail automobile business from March of 1997 until December 2019. While working on the retail side, I learned all facets regarding the operation of a car dealership.
*I sold cars.
*Worked in service as a service advisor.
*I managed the make ready department.
*I started an internet sales department in October 1998.
*I was a finance manager for four years.
*I was a sales manager for 4 years.
*I was a dealership General Manager for 12 years.
Every department except parts. And because I worked in all parts of the dealership, I was able to see a dealership through a different lens, and I see a dealership differently than 99% of the people in the car business. So that’s why Texas Car Concierge can provide the best experience possible.
Now, let’s discuss how we actually provide the best experience possible.
I saw someone who offers a similar service say that they were, “an expert vehicle negotiator”. That sounds pretty cool to me. And I got to thinking, “Am I an expert vehicle negotiator?”. I don’t know the answer but I can tell you what I’m an expert at negotiating:
*Getting an extended warranty company to pay for their client’s blown engine even though we could not prove the oil had been changed in 18 months.
*Getting a client approved for a new base model minivan while they were in bankruptcy. Yes, I stood in front of the bankruptcy judge and presented expert testimony why the client should be allowed to add new debt while in bankruptcy. I then got a bank to approve the loan so our client had reliable transportation to take their 4 year old daughter from Lubbock to the Cleveland Clinic every quarter. That family is now some of my best friends.
*I was one of two members of our group’s new dealership acquisition team. Yes, I negotiated the buying of new dealerships. HONESTLY, when you start throwing twenty million dollar buying prices, finding a better deal on a Dodge Neon is not such a daunting challenge.
*All those people who say, “I need to check with my manager”–well I wasn’t one of them because I was the manager. The buck stopped with me.
To me, negotiating is the same no matter what the product is: set a goal and get the other side to move as close to that goal as possible, evaluate the results, then make a decision. DATA DRIVEN decisions rather than emotionally driven decisions. Right now, one out of every three clients is a repeat/referral client, and I firmly believe this is the case because our process removes buyer’s remorse from the equation. Options versus obligations is what I strive to achieve for my clients.
When I am searching for a client’s vehicle, I firmly believe there is a better deal out there until I can prove there is NOT a better deal out there. As my client, I am not going to find a couple of vehicles for you to look at and choose from. I typically find 15 to 20 vehicles to choose from. I am not asking you to buy the first vehicle I find for you but instead I am asking you to buy the best deal I find for you. I want you to have options versus obligations.
PLEASE TAKE 3 MINUTES AND READ THIS
I saw an article about a person who does the same thing I do, and that person said they made three million dollars in revenue last year. I am really happy for them, but that is not how I operate Texas Car Concierge. I want you to have a truly personalized experience that fits your wants and needs. I don’t have negotiators working for me because that defeats the purpose of what I do. I created this company 5 years ago not to be the biggest in the business but rather to be the best in the business. That’s it. The best. And I HONESTLY believe that you will reward me for being the best.
I guess I should describe it as such: Not only will Texas Car Concierge find you the best deal, Texas Car Concierge will be your best deal.
We've answered the most commonly asked questions from our customers below.
We will have a 20 to 30 minute chat with you so we can determine what vehicle you are looking for, find out information on your trade and get some answers if financing is needing to be arranged. Once we have that information, we will begin to locate the vehicles that best fit what you are looking for and present to you several options. You then determine which car best fits your wants and needs. Then we will start negotiating with the dealership.
We will never promise to save you money simply because the automobile market is too volatile right now. We will use all 25 years of our training and knowledge to ensure that you get the lowest price we are able to negotiate. If you have a trade, we will make sure the dealership will give you true market value for your trade and if you are financing through the dealership we will make sure the dealership's interest rate reflects your credit.
Our geographic scope is not limited to one dealership. Even with everything Carvana offers you must buy a car from Carvana. Same with CarMax. You only get their "great service" if you are buying their vehicle and as such, you are obligated to them. Rather than obligations, we offer options with vehicle choices from different dealerships and different trade amounts.